12 May 2011

Full-Time Assistant to the Public Advocate–NYC

NYC Public Advocate’s Office – Posted by Sandeep JunnarkarNew York, New York, United States

Job Description

JOB DESCRIPTION

To further advance our mission to make government more accessible to the people and improve living conditions for all New Yorkers, the NYC Public Advocate’s Office seeks energetic and seasoned Constituent Services Associates.  The Associate assists city residents in resolving disputes with government agencies, advocates on behalf of underserved communities, and assures effective operation of city services. Responsibilities include, but are not limited to, receiving and responding to telephone, written, and in-person complaints/queries regarding city agency services; providing information and referral; conducting data entry; developing and maintaining a working knowledge and understanding of assigned agencies; and identifying trends of complaints and queries.

Finally, the Associate will support the department’s internship program by conducting outreach and assisting in managing the interns’ day to day work plan.

Qualifications:

• Bachelor’s Degree, plus at least two years of Constituent Service or equivalent experience a must;

• Understanding of New York City government, politics, policies and communities;

• Excellent administrative, communication/phone, writing and computer skills;

• Ability to work cooperatively with diverse staff/constituencies;

• Ability to manage a large and varied caseload is a must;

• Ability to multi-task and work in a fast paced environment is a must;

• Ability to follow instructions is a must;

• Management skills are a must;

• Community organizing experience a plus but not required;

• Bi/multilingual ability preferred; and

• New York City residency is required within 90 days of appointment.

TO APPLY, PLEASE SUBMIT A RESUME, COVER LETTER, SALARY HISTORY AND 3 REFERENCES  INDICATING JVN # TO:

JVN: 101/11/300

Name:            America Canas

Title:             Director of Constituent Services

Mailing Address: 1 Centre Street, 15th Floor, New York, NY 10007

Email:                                     [email protected]

NO PHONE CALLS PLEASE.  Only those selected for an interview will be contacted.

How to Apply

TO APPLY, PLEASE SUBMIT A RESUME, COVER LETTER, SALARY HISTORY AND 3 REFERENCES INDICATING JVN # TO:

Name: America Canas

Title: Director of Constituent Services

Mailing Address: 1 Centre Street, 15th Floor, New York, NY 10007

Email: [email protected]

Job Categories: Administrative. Job Types: Full-Time. Job Tags: NYC and public advocate assistant. Salary: Based on Experience.

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